Several years ago we bought this same model online, not from Home Living, (a 60L oven being impossible to find in any store), and it did exactly what we wanted until eventually, long after the warranty expired, 2 of the heating bars failed. Rather than try to find a repairer out here in the sticks, we ordered an exact copy. The checkout and payment was very simple, the item easily tracked and quick to arrive. Unfortunately the box and the oven were damaged in transit. However, when we complained we were happy with the response from Home Living, particularly James, who promptly organised a replacement which arrived quickly and is working perfectly. My only grumble is that we always have to listen for the thermostat to click in order to know when the oven has finished pre-heating. There is no light which goes off to tell you. That is a minor grumble and we love the oven! It is lightweight so sits easily on a shelf at eye-level and with its internal light it is easy to check on progress inside.