Shipping policy

Home Living Store
Shipping policy

At Home Living Store all your orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email or SMS. Once processed for shipping you will receive another notification, either by SMS or email, depending on the information you provided at checkout when your order has shipped. This will include the courier company the item has been shipped with as well as a tracking number that you can use to track your delivery.

Dispatch of Orders

While we will have your item packed and ready to be shipped with in 3 business days stated above delivery time frames are given as an estimate and unfortunately can be affected by incidences and issues outside of Home Living Store's control such as Lockdowns, Train Derailments etc.
Standard common carrier timeframe estimates:

For customers in Victoria, approximately 3-8 working days;
For customers in NSW, SA, ACT, QLD, approximately 5-10 working days;
For customers in WA, NT and TAS, approximately 7-14 working days.

As we operate several warehouses in different locations in Australia these times will vary depending on what item you order and which warehouse the item is being shipped from. The above timeframes are given for a guide only.

Should your delivery be delayed outside of the Estimated Time Frame, over 14 business days, please contact us so that we can chase this up for you and try and get your purchase to you as quickly as possible. (We do apologise in-advance should this occur on your order. And we will follow up any issues for you.)

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.  

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If any nominated carrier is not able to ship to a P.O. box, Home Living Store will communicate this to the purchaser within 2 business days and offer the most appropriate service which can fulfil the order. If necessary, Home Living Store reserves the right to alter or cancel the order.

Shipping Logistics

1. Home Living Store orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are not able to specify an exact delivery time for small to medium items, but for large items carriers may advise morning or afternoon for delivery.
2. Upon arrival of your package, please note any damage to the box as well as any damage to the item itself. If you feel that the damage to an item or a box is too severe please refuse the package. If you do accept a damaged package or it is left at your location, please take photos of the damage immediately and contact both the Courier Service as well as Home Living Store. If a package arrives undamaged, however the item inside is damaged, please take photos immediately and email to admin@homelivingstore.com.au. To provide a refund or return we will require this, as well as for our own investigation with the courier.
3. Depending on the size of the items in your order, we utilize the following shipping and delivery methods:

Small items

Many lightweight items can be shipped via Australia Post or Sendle. As soon as your item has left the warehouse you will be notified via email and be able to track your order online. Our standard shipping arrangement will not require a signature upon delivery, in line with the preference of the majority; however, you can select express delivery (which does include signature on delivery) or add a note to your purchase if you wish to sign on delivery.

If you are not at home at the time of delivery and you have not given an authority to leave the package, a notice with alternative arrangements will be left at your residence (usually your parcel will be stored at your local post office for pick up).

Medium sized items

1. For medium sized items such as chairs or flat packed furniture that cannot be shipped via Australia Post or Sendle, we will send them through one of several freight carriers. Our standard agreement with our carriers does not include a call to arrange a suitable delivery time, however once your items have left the warehouse you will be able to track their journey online. Delivery dates shown on the carriers’ websites are only estimates and, although we will do our best to help, we cannot take any liability for late deliveries.
2. Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street or business address for delivery if you are purchasing décor or furniture items.
3. Usually, our freight deliveries are sent straight to your doorstep. Due to security and liability restriction of our carriers, the customer is responsible for bringing any such merchandise into their home, so we recommend that you have someone available to help you carry the items into your home, unpack or install your furniture. Should you be located on an above ground floor the courier will generally only deliver the parcel to the foyer/ground floor of your building.
4. If, for any reason, our shipping partner is not able to successfully deliver your order they should leave a card with further delivery instructions. In these situations, Home Living Store reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping or storage costs).

Bulky and fragile items

1. Large furniture items are mostly shipped using a two men delivery service, where possible. Once your order has left the warehouse you will be notified via email. Unfortunately, online tracking is usually not available for such deliveries. However, the carrier will typically contact you in order to arrange a delivery time that suits you best. Upon delivery the drivers will carry your item into your room of choice.
2. Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as the shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street or business address for delivery if you are purchasing furniture items.
3. Please note that it may not be advisable to give an authority to leave large items at your door as we will not be held liable for any loss and will not be able to provide the service to carry the items into your home. You may need to have someone available to help you. Should you be located on an above ground floor the courier will generally only deliver the parcel to the foyer/ground floor of your building.
4. In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), Home Living Store reserves the right to cancel an order or we will ring to discuss any additional charges required by you for us to fulfill this order. Please contact us first if you'd like to check if your location may be subject to unusually high freight charges.

First Time Delivery:
By putting in the order notes an "Authority to Leave" (ATL), at check-out means that we can instruct our couriers to leave your item in a safe secure location that you communicate to us at check-out. We are all busy people leaving busy lives and can't necessarily be at home when deliveries are coming. With an ATL mentioned at check-out we can have your parcel left in the safe place you want it so you don't have to spend extra time chasing up re-deliveries and arranging to be home. All you have to do is unpackage your order and enjoy.

In-store pickup

You can skip the shipping fees with free local pickup at Unit 2/11 Tamara Drive, Cockburn. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9am-3pm on Monday to Friday. Please have your order confirmation email with you when you collect your order.

International Shipping

We do not offer international shipping. If any technical issues arise which allow the purchase of our goods or services to an address not within Australia, or if an order is placed and is required to be re-directed or sent outside of Australia, Home Living Store reserves the right to cancel the order.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at sales@homelivingstore.com.au with your name and order number, and we will look into it for you.